Mike Wittenstein Part 3 Lasting growth in the convenience store space results from satisfying desires the consumer didn’t expect to be fulfilled there. Mike Wittenstein, founder and managing partner [...]
Mike Wittenstein: Part 2 If you’re looking to provide a transformational customer experience, don’t follow a generic set of rules and principles. Mike Wittenstein, founder and managing partner at [...]
Mike Wittenstein: Part 1 You can’t provide a memorable c-store experience until you live from within the perspective of the customer. Mike Wittenstein and his team help retail and service firm leadership [...]
SSCS Quality Assurance: Business Analysis on Behalf of the Customer If you think that quality assurance is just reading scripts and pushing buttons, think again. Software quality assurance (QA) [...]
99 Bottles of Beer on the Korean C-Store Wall Because these citizens really know how to party. Everyone knows that retail channels are blurring and as a result the [...]
Convenience Store as Cultural Imprint Sure a convenience store or travel plaza should be a profit center, but in the case of Native American retailers, it can be much, [...]
A Journey to Big Sur (Epilog) A lavishly illustrated look at what you’ll find beyond the southernmost border of Big Sur. Note: This is the last entry in a [...]
A Journey to Big Sur (Part 4) In which we reach our destination and take in some of the more noteworthy establishments the area has to offer. Note: This [...]
A Journey to Big Sur (Part 3) Today we reach the threshold of Big Sur, but not before we have a brush with the Dark Watchers and endure the [...]
A Journey to Big Sur: Part 2 The road from Carmel Highlands to Rocky Point Restaurant is a convincing argument that it is, indeed, the journey and not the [...]
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