“Good to See You Again!”

For SSCS, the first half of 2025 was filled with personal connections, old and new.

As we approach the middle of 2025, let’s look back at how the SSCS year has been going so far. When you do, one aspect immediately stands out: the amount of in-person industry activity that took place, and our wholehearted participation in it.

We probably shouldn’t take such personal connections for granted. It was only about five years ago that the industry was trying out different kinds of meeting and trade show concepts without any in-person contact. No one knew how long it would go on that way. Some wondered if industry events would ever look the same again.

Thankfully, those days are gone. Nothing replaces the personal touch in our industry or any other business. SSCS’s approach to training, support, and post-sale customer care depends on it, and it fuels our success.

Leading up to the middle of the year, the 2025 Event Calendar has been packed, our attendance at recent trade shows represented in the posters elsewhere in this post. As we’ve written about in the past, there is nothing quite like mingling with like customers, colleagues, and prospects out of the stream of daily work; nothing like looking someone in the eye, saying, “Good to see you again!” and meaning it.

Speaking of mingling, the timing of this week’s post was no doubt influenced by our SSCS semiannual meeting, which took place last week. SSCS colleagues from around the country descended on our Salinas, California headquarters for a full couple of days that included training, new feature demos, and team building, with a little food and fun mixed in.

For our entire team, it was a reminder that there is no true substitute for live interaction, made all more the more interesting because SSCS’s purposeful growth in the recent past meant that some of us were meeting each other for the very first time. It added a little something extra to the proceedings, as our newest hires served to provide a complementary contrast to some of our old pros who were recognized for service milestones of 20, 25, and 30 years—rare in any profession, not just ours.

These days you’ll find any number of companies trying to eliminate as much human interaction as they can in their efforts to “care for” the customer, and it seems like there are more excuses than ever for not delivering. SSCS, on the other hand, has emphasized live, meaningful communication as a primary support tool from its first day in 1981. Give us a call at (800) 972-7727 and see for yourself!