SSCS Was There: The 2016 WOMA Conference
SSCS Was There: the WOMA Conference Events like this help us stay abreast of the industry’s heartbeat making them a prerequisite for our company’s success. Last week SSCS attended [...]
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06, 2016
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06, 2016
The Comfy Blanket of Customer Care
A Comfy Blanket of Customer Care We can say our after sale support is unsurpassed and a market differentiator, but how do we provide a sense of what that [...]
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06, 2016
Mike Wittenstein Part 3: Meeting Unexpressed Needs
Mike Wittenstein Part 3 Lasting growth in the convenience store space results from satisfying desires the consumer didn’t expect to be fulfilled there. Mike Wittenstein, founder and managing partner [...]
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06, 2016
Mike Wittenstein Part 2: The Detail’s in the DNA (of the store)
Mike Wittenstein: Part 2 If you’re looking to provide a transformational customer experience, don’t follow a generic set of rules and principles. Mike Wittenstein, founder and managing partner at [...]
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06, 2016
Mike Wittenstein Part 1: It’s the Customer’s World
Mike Wittenstein: Part 1 You can’t provide a memorable c-store experience until you live from within the perspective of the customer. Mike Wittenstein and his team help retail and service firm leadership [...]
